Policies

Shipping
Shipping and handling rates vary with order size/weight and shipping destination, but will never exceed $99.99 within the US when you place your order through this website:

Light (approx. 0–15 lbs.): $24.99 ($49.99 AK and HI)
Medium (approx. 15–50 lbs.): $49.99 ($99.99 AK and HI)
Heavy (over approx. 50 lbs.): $99.99 ($99.99 AK and HI)

Your exact shipping amount will be shown during the checkout process after you enter the shipping address. Orders are shipped via FedEx, UPS, or other traceable means. Tracking information is emailed to the buyer upon shipping. Transit time after shipping is 1-5 business days (3-7 business days to AK and HI). Shipping to FPO boxes is not currently available through this website. For orders shipping to international destinations, please contact us. We ship orders complete whenever possible, but in certain situations we may ship your order in multiple stages (partial shipments).
 

Taxes
Purchases by the US government are always tax-exempt.
 

Lead times
Product availability estimates are not guarantees, and are subject to change without notice. Please contact us before placing a time-sensitive order.
 

Pricing
All prices are in US dollars. Our best, lowest prices are provided through this website. Log in or create an account to view pricing.
 

Billing
All major credit cards are accepted. Your credit card is charged at the time of order. An invoice will be emailed to you immediately.
 

Quotes
Formal price quotes are available for any item shown on this website upon request, just contact us. The quickest, easiest way to get a quote for items appearing in the store is to add what you need to your cart and print the page. Quotes are valid for 60 days.
 

Returns and refunds
We're pretty sure you will be, but if you're not 100% satisfied with your order, please contact us and we'll make it right. Returns must be initiated within 30 calendar days of the date you receive the order. Re-stocking fee of up to 15% may apply. Made-to-order items, such as ladders, ladder treads, doors, and most furniture items are not eligible for return in the event of customer error. Always contact us for assistance if you have any questions before placing your order.
 

Warranty
Our products are warranted against defects in materials and workmanship when used normally in accordance with NAVSEA directives for a period of one year from the date you receive the items. This warranty does not apply: (a) to cosmetic damage, including but not limited to scratches and dents; (b) to damage caused by accident, abuse, misuse, fire, or other external cause; (c) to damage caused by using the product outside NAVSEA's published directives, or (d) to defects caused by normal wear and tear or otherwise due to the normal aging of the product.
 

Product images
Product images shown on this website are intended to be accurate representations. Actual items may differ slightly in appearance, but will achieve the same fit, form and function.
 

Privacy
Your privacy is important to us. We collect your personal information for the sole purpose of order processing and related communications. All transactions are secure and encrypted, and we never store your credit card information.
 

Made in the USA
JDA Company supplies products in accordance with the Buy American Act.
 

Terms of use
Use of this website is limited to active members of the US armed forces and civilian contractors and buyers using valid military email addresses (.mil) as part of their official duties. Prices appearing herein apply only to items available for purchase through this website and are subject to change without notice. Only US government-issued credit cards may be used to purchase items through this website. Items purchased through this website are for official use by the US government only. Use of this website constitutes consent with these terms. Breach of these terms may result in suspension or termination of the user's account. JDA Company reserves the right in its sole discretion to refuse its services to any user at any time.
 

Copyright
All rights reserved. No part of this website may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior permission of the copyright owner.
 

Photographs
Decorative photographs are the work of members of the US armed forces, taken or made during the course of the person's official duties. As works of the US federal government, the images are in the public domain. Use of these Department of Defense images does not imply or constitute DoD endorsement of this organization, its products or services.